Vortex warranty (1 Viewer)

[brains]

Vortex promise to repair or replace damaged binoculars for free regardless of where or when they were bought. However, I didn't realise until recently that they apparently have to be posted to the US for repair (where the company is based).

I bought them in the uk and assumed they would have a uk address where they could be repaired under the lifetime warranty.

I emailed Vortex several weeks ago but didn't get a reply.

Has anyone from the uk sent their bins there for repair/replacement under the warranty? Were you happy with the service and how long was it before you got them back? As there website states 'theft or loss not covered' I'm concerned about sending them.

http://www.vortexoptics.com/content/vip_warranty

 

[sf01457]

I think the UK distributer is called Marchwood. Try a search for them - you may be able to deal with Vortex through them.

Hope that helps.

Cheers

Steve

 

[brains]

Thanks Steve I'll look them up and see if they can help. I hadn't heard of Marchwood, I bought mine from Sherwoods.

 

[VortexShamus]

Hello Brian-

Thanks for your support of Vortex Optics-
I read in your post that you are from the UK and need some warranty work done.
Please contact our UK distributor at www.marchwooduk.co.uk
Marchwood will fix or replace your optics for you at no charge and do so very quickly-
If you have any further questions please email me at [email protected] or give me a call anytime at 1-800-426-0048 ext 312 (1-608-335-4486 cell#)
We apoligize for not getting your email before-
Please let me know if there is anything that we can help with in the future-
All the best
Shamus Terry
Vortex Optics

 

[brains]

Thank you very much for the reply Shamus. I'm delighted to hear that they can be repaired in the uk under the warranty. I've been really pleased with the binoculars and didn't want to risk sending them abroad.

Thanks again.

 

[VortexShamus]

Thanks Brian,

Sounds Great, if there is any issues at all, please let me know and I will take care of them right away-
Jon, Charlotte, and Sandra are all great folks at Marchwood and will be sure to take good care of the optics-

Let me know if there is anything we can do in the states, and if your ever over this way be sure to give us a call-

All the best
Shamus Terry
1-608-335-4486
[email protected]