Leica Customer Service (1 Viewer)

[Pronghunter]

This is probably not the correct place on the forum to post this. Maybe an admin will relocate. I was going to post it in the Leica section, but then only the Leica group would see it possibly. The ones on the fence with Leica or have taken a liking to their product but feared their CS would have some reassurance and see it under the “binoculars” section. About 9 or 10 years ago, I had a real issue with Leica CS. Had to send in a few items and they were definitely manufacturer defects. Not the greatest experience. Fast forward to now. As some of probably heard their customer service has done a 180. I can attest to that. I sent in a pair of Geovid HD B3000 for repairs due to my negligence. Definitely abuse on my part that resulted in an unusable pair of binos.
Excellent communication, 1 month turnaround, new set of binos, zero cost. I made sure they were aware the damaged product was my fault, which was pretty evident. I had a wonderful experience this go round. This may not be the norm, but they exceeded my expectations. Just a quick experience I thought I would share.

Cheers

 

[PYRTLE]

https://www.birdforum.net/showthread.php?t=369637&highlight=Leica+customer+service
Here's a link for the subject.
Personally I think posts should go under the relevant or appropriate thread if one already exists under sub forums.

 

[Pronghunter]

https://www.birdforum.net/showthread.php?t=369637&highlight=Leica+customer+service
Here's a link for the subject.
Personally I think posts should go under the relevant or appropriate thread if one already exists under sub forums.

Ok. Sorry about that. My search skill on the IPhone are not the greatest. I’ll try to figure out how to delete the thread or ask an admin to do so.

 

[Foss]

I've had recent experience with Leica service and must say they made me feel like family (In the good sense). Prong: I may be in the minority, but like that this tread is in general section as customer service is an important issue that spans many brands.