BTYahoo and BT Home Hub problems? (1 Viewer)

[Mike Cook]

I connect to the Internet via a BT Home Hub using a BT Broadband Option 3 account and using a BT mail (@btinternet.com) account.

The past few days, I have been unable to access yahoo.co.uk or my BT account page; some sites (Google and Birdforum) seem slow sometimes and normal at others. All other site are perfectly normal.

Today I could not sign on to get my mail, and when I tried to use MS Outlook, it could not connect to my mail server. Neither could I sign on to my home page via the BTYahoo Browser (I normally use Opera). :C

I have exactly the same problem using Internet Explorer 7 as my browser, so it doesn't seem to be browser related.

On a friend's PC (his ISP is not BT Broadband) I could access yahoo.co.uk in the normal way.

The bandwidth seems to be present as I can view video clips on the BBC web site without problems.

I would just like to try and find out if I am the only one having problems before I start spending a lot of money phoning BT help lines.

Thank you for any help you can give me.

 

[epervier]

Hi Mike,
can't really help except to say I'm using a BtYahoo account with a @btinternet.com e-mail address. All seems fine the last couple of days so I would agree the problem seems at your end.
In the past I've had slow connections; clearing internet history, cookies etc has cleared the problem. sorry I can't be of more help.

 

[Duke Leto]

Mike as a user of BT broadband I also have had no problems recently but I have in the past, I assume that you have reset the home hub? I would remove the bt yahoo browser and just stick to FF Opera or at a last resort IE7, in fact don't install any of thier software........
Can you see the bt yahoo login page? Recently there were lots of emails from BT asking users to verify email accounts or they may get restricted, if your login is your email address then did you verify this?
If you can get to the internet theres not a lot wrong with the bb. Have you disabled the firewall on the PC / router to see if thats causing a problem? Have you installed anything recently? does it do it on any other PC connected to the hub?
More questions than answers but its a starter for 10

 

[Mike Cook]

Thanks you, problem solved

Thanks Colin and Steve. The problem seems fixed, at least for the moment. I tried disabling Ad-Watch (the Ad-Aware resident program) and my Norton (Symantec) firewall and that made no difference.

I then looked at the Hub itself using the Hub Manager program on the desk top (equivalent to putting the IP address of the Hub into a browser) with a view to disabling the firewall in the Hub. There was a Restart option which I assume should be equivalent to cycling the power to the hub. I tried this and everything is now back to normal. :-O

I did not want to try the other Reset option at that point, as that should have set the Hub back to the factory defaults which, as I am using wireless, would have meant setting up encryption, registering the MAC address of the PC and turning off the broadcasting of the SSID.

That was strange that Restart should work because I'd already tried cycling the power. Maybe there is a subtle difference or maybe I did not cut the power for long enough. Who said computers were meant to be logical anyway.

Recently there were lots of emails from BT asking users to verify email accounts or they may get restricted, if your login is your email address then did you verify this?

Interesting you should mention that Steve. I think I remember getting such an email, but I just assumed it was a phishing attempt by spammers to see if it was a live email address and I binned it. Oops!

 

[Duke Leto]

Interesting you should mention that Steve. I think I remember getting such an email, but I just assumed it was a phishing attempt by spammers to see if it was a live email address and I binned it. Oops!

No not a spam mail, genuine, I'm sure you'll find the same detail on yahoo under email help

 

[Karl J]

Hi, yes i had a similar problem yesterday though i believe i'm on Option 1 (if that makes any difference?) . I finally solved it in the evening by removing and then re-typing in my password (though i suppose it could have been sheer coincidence, but anywho it worked fine afterwards)

 

[graham catley]

Phoning Bt help is I find a complete waste of time----I have spent the odd hour here and there trying to understand indian and having them do the same checks on my computer that I did the day before to no avail whatsoever; the home hubs seem to be in a word pretty crap! they seem to need re-setting about once a month and I have had to change the wireless channel a couple of times as it has gone off of its own accord; other problems are local or national email outages and failures which they NEVER admit to but which do occur and after a day or two things suddenly sort themselves out but it was never BT's fault --- for the cash we pay them the service is still pretty poor ---but from what I hear from other people none of the other providers are any better!

 

[Duke Leto]

Graham, I have two teenage children who will inform me of every network outage or lost email, a few minutes off IM or myface is a disaster to teenagers................therefore apart from a hub which reset its self every couple of days and a corrupt password I haven't had to many problems, if your hub is the older taller one I would ask for a new one, since I have the newer squatter version things have been so much more stable. Never had a wireless channel move.
I do agree that the off shore call centres are very poor, what I do now if I need to speak to them is report a fault as a vision problem and you nearly always get a UK call centre (usually Newcastle)