Thank you to Pete Gamby for the heads up to InFocus at Sevenoaks Wildlife Centre.
The centre was a joy to visit (I have been there in the past in a professional capacity, to restore electricity supplies)
A decent cup of coffee in lovely surroundings, and then to be presented with a couple of grands worth of premium binoculars and told to, "have a wander round for a while, see what you think"
Thank you so much to Keith from InFocus, I may, or may not, buy from them, but the trust, knowledgeable advice, and overall superb service are an object lesson in how to do business at the very highest level of customer service.
Thence to Feathers at Robertsbridge and a similar experience.
I have commented in the past that either SCUBA diving attracts very good people, or it makes people better.
It seems that birding has a similar effect, and both disciplines attract a very high level of customer service from our suppliers.
The only comparable service, in my experience, has been in the Archery business.
Perhaps the more eccentric and nutty you are, the better the service that you attract.
Thanks again to Pete, I have moved a big step forward, and had a memorable day to boot.
