Stear Clear of Warehouse Express (1 Viewer)

[Adam W]

"fair enough, based on what people say I have to accept that they aren't as bad as I said they were". Somehow I don't think that's going to happen here.

But why would the OP do that? he obviously has a problem with them and you can only speak as you find so why should he change his opinion just because some other people have had different experiences.
I was the first person to reply with a negative report of WHE, yes from all the other replies I'm sure they probably arent a bad company to deal with afterall but i personally had a bad experience with them so i think its quite reasonable that i personally dont use them again as a result of that and i would expect the OP will do the same.

 

[PaulD]

But why would the OP do that? he obviously has a problem with them and you can only speak as you find so why should he change his opinion just because some other people have had different experiences.
I was the first person to reply with a negative report of WHE, yes from all the other replies I'm sure they probably arent a bad company to deal with afterall but i personally had a bad experience with them so i think its quite reasonable that i personally dont use them again as a result of that and i would expect the OP will do the same.

Simple really. Joe said don't deal with them they're a bad company, but there is plenty of testimony to suggest otherwise.

Your own bad experience was basically a failure by the delivery company, not WHE. A couple of months ago at work we sent out a parcel via Royal Mail's 48 hour service, but it took 4 days to arrive; it's the sort of thing that can happen to anyone.

Any person/business can make mistakes, so if Joe doesn't want to deal with WHE again that's fine; but for one mistake to prompt an internet campaign to vilify them is disproportionate.

 

[Adam W]

Simple really. Joe said don't deal with them they're a bad company, but there is plenty of testimony to suggest otherwise.

Your own bad experience was basically a failure by the delivery company, not WHE. A couple of months ago at work we sent out a parcel via Royal Mail's 48 hour service, but it took 4 days to arrive; it's the sort of thing that can happen to anyone.

Any person/business can make mistakes, so if Joe doesn't want to deal with WHE again that's fine; but for one mistake to prompt an internet campaign to vilify them is disproportionate.

As i said in my first post I'm well aware that the problem i had was the fault of royal mail not WHE but that doesnt excuse the unhelpful and not at all sympathetic attitude of WHE which is what i had a problem with especially when i had payed extra for a service which i did not receive, yes i know it wasnt really their fault but why charge for a gauranteed service that they cant gaurantee and not offer to refund me (yes i no I should have asked but i shouldnt really have to and it would be nice of them to offer,thats the sort of thing that would make you recomend a company as apposed to warning others against them).

All the OP said was dont use them they are a bad company which is the truth from his personal experience(and not only his), others have had their say aswell so now everyone can make their own mind up but that doesnt mean at all that the OP should change his opinion or apologise for the original post or be criticised for not doing so.

 

[dantheman]

All the OP said was dont use them they are a bad company which is the truth from his personal experience(and not only his), others have had their say aswell so now everyone can make their own mind up but that doesnt mean at all that the OP should change his opinion or apologise for the original post or be criticised for not doing so.

Try reading through the thread again.

Of course the OP doesn't have to change his opinion or apologise, it's a free country. Would be nice though, I guess some people are thinking. I think the comment was what they undoubtably wouldn't, although of course miracles can happen ... intransigence notwithstanding.

 

[PaulD]

Adam

The point is that Joe could have said he’d had a bad experience with WHE and wouldn’t be using them again, but instead he chose to say that, because he’d had a bad experience, other people shouldn’t shop with them either. Indeed it’s clear he’s launched an internet campaign to denigrate them and I stick by my assertion that doing that is disproportionate to the extent of the problem.

Of course Joe may choose to stick with his view that they are a bad company, but given that his negative views are so heavily outnumbered by positive ones, then I think a fair-minded person will conclude that Joe is wrong.

 

[Adam W]

Try reading through the thread again.

Of course the OP doesn't have to change his opinion or apologise, it's a free country. Would be nice though, I guess some people are thinking. I think the comment was what they undoubtably wouldn't, although of course miracles can happen ... intransigence notwithstanding.

I've read the thread thanks, i now what people have said and that is that they think the OP should come back and say okay maybe they arent bad, almost admitt he was wrong and that i think is unreasonable. As you say its a free country and he is entitled to his opinion as is everyone else who has disagreed with him and thats the way it should stay not the people in the minority accepting that the majority must be right regaurdless of their own experiences.

It has been suggested that with 30 or so replies of a different opinion from the OP suggests he was wrong and even the thread title should be changed well I'd suggest that the fact that at least 2 of us out of only 30 or having had bad expriences really isnt a very good record, i have no idea how many customers WHE have but with that sort of average I would think there are several unsatisfied customers every day.

 

[Adam W]

Adam

The point is that Joe could have said he’d had a bad experience with WHE and wouldn’t be using them again, but instead he chose to say that, because he’d had a bad experience, other people shouldn’t shop with them either. Indeed it’s clear he’s launched an internet campaign to denigrate them and I stick by my assertion that doing that is disproportionate to the extent of the problem.

Of course Joe may choose to stick with his view that they are a bad company, but given that his negative views are so heavily outnumbered by positive ones, then I think a fair-minded person will conclude that Joe is wrong.

I see what you are saying and maybe he should have worded it differently and maybe gone about it differently but i cant except that just because the majority have had better experiences he is wrong and as I've just said in my last post i dont think 30 or so to 2 is that heavily outnumbered when you consider how many customers they probably have that average would still leave a awful lot of unhappy customers.

 

[delia todd]

If, as you say, it's 30 positive custormers... add another. I've used them a few times and have had excellent service.

D

 

[NoSpringChicken]

I think it is an unwritten law of internet forums that those who are unhappy will always post whereas the contented majority won't bother. My own dealings with WE have been entirely positive and I would recommend them wholeheartedly, so I think 32:2 is an impressive vote in favour of their quality of service.

To anyone within a reasonable distance from Norwich, a visit to their Showroom is a mind-blowing experience not to be missed.

Ron

 

[harold9649]

Make it 33
i ordered recently a tcon 14 it was delivered the next day
which is excellent.
Harold

 

[Chalky W]

I ordered a battery grip on Tuesday afternoon at 3.30pm, I then recieved an email at 4pm saying the item had been dispatched and the parcel turned up on wednesday at 11am.No complaints here either as I've used them a few times and always had the same quick service.

Just my experiences...

 

[PaulD]

Fair enough Adam if you and/or Joe feel that you’re right despite the overwhelming majority of the evidence contradicting you then that’s your prerogative, but it does seem a bit blinkered.

 

[Stephen Fletcher]

I can't see how you can arrive at a figure of 1 in 15 customers being dissatisfied on the basis of a comment on an internet forum, that is just nonsensical, the only way you can arrive at any sort of accurate figure would be for WHE to publish complaint numbers against total orders.

Human nature being what it is, voices will be raised louder with poor service than good service. I can't remember the figures offhand, but consumer research shows if you are extremely happy with good service, you will tell maybe 2 friends, if you are very unhappy with service, you will tell 10. The original poster has every right to describe his experience, but to launch into what is clearly an attempt ( if a little misguided ) at an internet smear campaign, based on what is openly not the fault of WHE is a little fickle, to say the least.

WHE do not deliver to Spain, it is laid down clearly in their terms and conditions, ( as is their delivery policy and methods ) and i accept this, knowing it is not a WHE problem, but a cross border duty problem here in Spain, so i make other arrangements, getting them to deliver to friends and family in UK, who then send it on to me.

Adam W. If you now order something from, lets say Park Cameras, and it is delayed due to poor Post Office performance, will you then stop using them too ? Pretty soon there would be no-one left to order from. If you think that was poor service, you should try living here, where post from a town 20km away can take up to 2 weeks, but you will find no complaints from me to that, it's just the way it is.

 

[Roy C]

I think it is an unwritten law of internet forums that those who are unhappy will always post whereas the contented majority won't bother.
Ron

Yep, I agree with Ron here.
On a side note its amazing how things spread on the web, one negative post about a piece of equipment like a new Camera and before long it is widely posted that there is a major problem (In most cases the original comment was made because of user error).

 

[Jos Stratford]

... at least 2 of us out of only 30 or having had bad expriences really isnt a very good record...

As said, most persons who recieve good service just go away happy, never bothering to pass on a good word.

Regardless, I don't actually see 2 persons on here that have had a bad experience with Warehouse Express - one didn't follow WE's recommendation and then had a 'problem' with their credit card reserving some cash (100% nothing to do with WE!), and the second had some problem with Royal Mail, again hardly the fault of WE.

 

[Adam W]

Right lets say it again, Yes i know it was Royal mails fault but the point is i didnt pay my hard earned money to royal mail i paid it to WHE for a service they were gauranteing me, they chose to use royal mail there are many other ways they could have got the product to me but they made a choice that resulted in me not getting the service i had paid them for so does it not then sound reasonable for them to accept that they could not and did not offer me the service that i paid them for therefore its only fair that they refund me the money that I paid to them for a service that they did not provide. If they are simply going to say its not their problem and they arent responsible for what royal mail do then they should not be offering a gaurantee that they can not or do not even have any intention of trying to keep.
In answer to Stephen I'm sure there are worse postal systems around but i'm also sure you dont deliberatle pay extra for a special service that you do not then recieve, if i hadnt have done that i would have no problem with the fact it took a couple of days longer and certainly wouldnt blame WHE for that but after all it wasnt royal mail offering the service it was WHE and it was WHE i paid for that service.

And in answer to PaulD its not a question of right and wrong its just a question of some of us not being happy with the service provided by the company and some people being happy with it the fact that one outnumbers the other doesnt make the majority right and the minority wrong it just means different people have different opinions and should act accordingly. I accept that maybe Joe should not have told others to not use WHE but that does not make us both wrong to think they are a bad company if we have both personally had bad experiences with them everone should make their own mind up and for people to do that you need both sides of the arguement and mine and Joe's opinions and experiences are just as important and valid in that as any others.

And before anyone starts yes I know my English is crap.

 

[PaulD]

...in answer to PaulD its not a question of right and wrong its just a question of some of us not being happy with the service provided by the company ...............And before anyone starts yes I know my English is crap.

If Joe had posted that he wasn’t happy with the service provided by WHE then that would be one thing, but he didn’t. He said they were a bad company and people shouldn’t shop with them and as the overwhelming majority of posters have testified they provide good service and are not a bad company.

So I’m sorry but on that score it is a matter of right and wrong and Joe is wrong.

Where I can agree with you is that your English is really poor – can’t you get someone to edit it (or at the very least use a spellchecker) because it’s painful to read.

 

[Jos Stratford]

Well, to summarise the thread, the majority of posters are more than happy with Warehouse Express, many of whom have used the company over many years. A couple are less than happy, in one case due to a delay with postal services and another due to a perceived problem with a credit card, one he had been forewarned about.

See no reason to 'stear clear' of this company. Far from it, this thread has been running quite a few days and basically nobody has thrown any criticisms of consequence that would make me thing twice.

 

[Jos Stratford]

Let's play a simple game - name any major manufacturer or supplier of a major optical product and see if they receive a better feedback. One rule - let's disqualify Canon from the start, 'cos 0.1% of persons, before they know how to use the camera, complain it is faulty. Rule two - let's disqualify all companies that offer mail service, 'cos they may be subject to delays in postal service or, how very unreasonably, deliver just when you have popped out to see your nan in the next street. Rule 3, let's disqualify any company based in the UK, 'cos they are just part of Rip-off UK Co. (we all know grey imports and lack of guarantee are far better than a higher price). Rule 4, let's disqualify all companies trading out of Hong Kong or similar, as they cheat us by expecting us to pay import tax. And last of all, let's disqualify all companies that introduce a new model, offer lower prices or any other promotional special within six months of the purchase, 'cos they clearly should have told us of all future plans.

Oh crap, there are no companies left to play my game!

 

[Pete Mella]

Right lets say it again, Yes i know it was Royal mails fault but the point is i didnt pay my hard earned money to royal mail i paid it to WHE for a service they were gauranteing me

I'm sure this was annoying, but no delivery company is 100% infallible, Royal Mail Special Delivery is (usually) a safe bet to send stuff by, and you didn't even push them for a refund for it when complaining!

That and someone (by the sounds of things) not reading the company's T&C's and not understanding how credit card cancellations work doesn't add up to much to counter the good testimonials on here, but obviously it's always worth reading any negative points of view to weight up companies when parting with wodges of cash. However the OP (not Adam) has overstepped the mark here by going on some kind of mardy slagging spree, by the sounds of things very unjustly spreading negativity about a company that were acting in a perfectly just way.