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Was: Great service from Zeiss (1 Viewer)
- Thread starter Howard220
- Start date
Howard220
Well-known member
EDIT: I agree, and I just now finished sending an email to my contact there, asking, if this situation becomes intolerable, if they will readjust it under warranty. Yeah, I should edit my original posting to reflect my feelings about it. I am not in the mood to send it back to them right away....
OK, I just erased my original post. I realized that it cost me $31 to ship it to them via UPS with $900 insurance. Never mind.... sigh
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Customer service with many high end brands seems to have taken a back seat to marketing since covid. In some cases, before covid. One pays so much more for optics with very small differences over middle level brands. I'm sort of glad I'm aging out of all the nonsense with a number of good optics in my collection but without the razor sharp eyes I once had. Not unlike audio gear. Both my eyes and hearing are excellent for my age, but "age" is the rub. I don't hear high frequencies as well as I once did so the nuances of high end audio slowly become meaningless as we get older. Point being, when you own high end goods, at the least, you expect high end customer service who gets it right the first time with no excuses when a repair or service is needed.
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