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ATM issue - condensation or something more sinister?
A pleasant end to this tale - scope arrived this morning, carefully packaged and well wrapped. The prism has either been replaced or cleaned, whilst the eyepiece mount has been reinstated, with no movement in the mechanism. Optically the scope is top notch, delivering a superb wide bright image... -
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ATM issue - condensation or something more sinister?
Another brief update: my scope is back in the UK following a full service - unfortunately I am away for a few days so won't be able to test it, but throughly impressed by how LCE has handled this for me. If you are considering used kit in the UK, LCE should be first point of call, cannot rate... -
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ATM issue - condensation or something more sinister?
Another update, the store I purchased the scope from has informed me that the warranty has expired, and therefore works are chargeable. C. £130 to correct the prism issue (undiagnosed by Swarovski), and C. £90 to fix the locking mechanism for the eyepiece. Incredible service from LCE Bath -... -
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ATM issue - condensation or something more sinister?
Just a brief update, the store has agreed to arrange a courier to collect next week, and they will also return to Swarovski on my behalf. Good service so far (though would've preferred to not have to return the scope in the first instance), will update as and when if there is interest in the... -
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ATM issue - condensation or something more sinister?
Thank you Binastro, the issue is internal, on one of the prisms unfortunately. I am within time for a full refund, however, the scope appears to be a good sample, so I am reluctant to return it. I will contact Swarovski to enquire about repair. -
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ATM issue - condensation or something more sinister?
Hi all, Just purchased a 2011 vintage ATM 80 and noticed the following when I removed the eyepiece (see attached). I am hoping that Swarovski will live up to their excellent service reputation, but I am worried in case this is a costly fix - I have already blown the budget somewhat with this...