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Why isn't Zen Ray fixing customer service?
I've been very happy with my purchases, in fact I love my bins. However, I made some suggestions to the lady that responded with my comments via pm, namely getting someone to respond to their own FB page and re-establishing a presence on a couple forums. Those modest, easy to complete... -
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Why isn't Zen Ray fixing customer service?
Apparently even 1k dollar Nikons aren't immune to problems..... Not sure about CS since it seems they were purchased and returned (2 pair, same problem) at Cabelas. But this is a free market and bad reviews travel fast, I hope ZR turns it around as I've been very happy with my 3 purchases, which... -
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Why isn't Zen Ray fixing customer service?
I've been happy enough with my purchases that I will give them some time to come around before I write them off. Your experience doesn't seem bad at all. If I'm reading correctly, ZR CS shouldn't have asked you for money, but quickly agreed to send you another pair of bins with no charge that... -
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Why isn't Zen Ray fixing customer service?
I wanted to let people know that Jennifer from Zen Ray did write back about the concerns I listed here. I went into even more specifics with her, and encouraged her to check their FB page more often and to visit this and other optics forums. I really do hope they get someone into the customer... -
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Why isn't Zen Ray fixing customer service?
I sent them a pm on FB several days ago, but apparently they don't check it often. Very disappointing considering how much I like the product. Oh well I guess thats why some companies succeed and others fail.... -
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Why isn't Zen Ray fixing customer service?
Their most recent post on FB is from 8 months ago! apparently they are not paying much attention to their page..... I did send them a PM. -
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Why isn't Zen Ray fixing customer service?
I have purchased 3 different bins from Zen-Ray, and I've been extremely happy with them. So much so, that I have recommended them to at least a dozen people, and I know for a fact 3 people that have purchased their products. One of those who purchased from Zen-Ray several years ago had a...