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Why isn't Zen Ray fixing customer service?
Bummer to read that about the HGs, but no one is immune of course. I have no ill will to ZR and would also be pleased to see them rectify things a bit. For better or worse I have never had a service issue with a Nikon product so can't speak to their service in the US. -
Why isn't Zen Ray fixing customer service?
Yes the outcome was in the end good, but having two problems like that just off the bat, and then that customer service didn't read my email, and reading the horror stories of others, is enough to put me off other purchases. Absolute optical quality aside, I have never had an issue with any... -
Why isn't Zen Ray fixing customer service?
I bought a pair of Zen Rays (ED3 8x43) for my mother based upon perceived high QPR at the time. Optically, the binoculars are a good QPR, but build quality was less than perfect and within a few days of light use the binoculars developed two issues - one of the plastic strap attachment points...