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ZEISS DTI thermal imaging cameras. For more discoveries at night, and during the day.

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  1. B

    So....I've been trying to contact Zen-Ray...

    Well on the 2 pair I had the screw seemed to at least contribute to if not cause the play. I say this because it wiggles back and forth with movement of the focus wheel. This happens because the screw is protuding from its intended position and not fully seated. If it was fully seated and...
  2. B

    So....I've been trying to contact Zen-Ray...

    Charles finally replied to my 3/27 email on Monday 4/3 telling me to send them back. I did and they where received yesterday 4/6. Just awaiting my refund now. Charles also emailed me a interesting response to the problem with the binos: "Thanks for the feedback. I have asked out engineers...
  3. B

    So....I've been trying to contact Zen-Ray...

    Second update: Replacement bins finally arrived yesterday(3/27) Had to send a reminder email on 3/22 to get them to ship. Out of the box the focus wheel felt stiff and very little play. I worked the focus back and forth about 10 times and it was apparent that there was about the same amount...
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    So....I've been trying to contact Zen-Ray...

    I'll just leave this here....... https://youtu.be/yoINOifaV3E BTW, its a beautiful day out today, sunny with clear blue skies........:eek!: At least for right now anyway, might be different in a few hours |:d|
  5. B

    So....I've been trying to contact Zen-Ray...

    Have you ever had "Alpha" mac & cheese? Fine dinning at its best "Wow" factor is off the charts. 8-P Seriously you can really spend a small fortune making a gourmet m&c. A small update: I was able to reach "Charles" at ZR using his direct email he told me "please send it back to us so I can...
  6. B

    So....I've been trying to contact Zen-Ray...

    Thanks for the reply Chuck, finally got around to taking pics of what I think is causing the slack in my pair. Can I ask how what email you used? The email listed on the website keeps getting bumped back as 'undeliverable' so I have not been able to contact ZenRay to see if they can fix mine...
  7. B

    So....I've been trying to contact Zen-Ray...

    Chuck, what was the result of this? I have one of these Binos and it also has slack in the focus and was wondering what the outcome of your problem was. Looking inside it seems to be coming from a loose screw on the focuser assembly. On one side the screw is backed out and when you move the...
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