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ZEISS DTI thermal imaging cameras. For more discoveries at night, and during the day.

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  1. W

    THIS is how service should be...

    I sent in my Viper HD 10x42(2018 version) last year because its focus knob was really tight. They processed my request very quickly and emailed me a prepaid shipping label. They returned mine around 2 weeks and I was able to bring it for my trip :) I guess their turnaround time is about 2 weeks...
  2. W

    Question about binoculars case

    Hi Mike, thanks for your explanation. Your setup is very flexible, and your photo helps me understand the concept. The RYO harness is well-designed, allowing different ways to carry a pair of binoculars. I watched a video showing how to use it on YouTube. I think this is why a lot of birders use...
  3. W

    Question about binoculars case

    Hi Foss, Thanks for your tips. I will try to ensure my eyepiece rain guard is in place to see if that helps.
  4. W

    Question about binoculars case

    Hi Peter, I'm sorry to hear about the damage to your Nikon logo on the strap. Getting a bigger case could be a good solution for that.
  5. W

    Question about binoculars case

    That's really helpful, Ignatius. I will look into your suggestions to see if they can fit my binoculars.
  6. W

    Question about binoculars case

    This is indeed a very good case. I like it a lot, and I use it for other brands as well. Unfortunately, It is hard to fit the neck strap in if I put in my 8x42.
  7. W

    Question about binoculars case

    Thanks for the suggestion, Mike. Could you explain more about switching to a hand strap on the bins?
  8. W

    Question about binoculars case

    Thanks for the idea and photo, Dennis. I think I'll try using a bigger case (42mm) and use the method you told me (y) On short hikes, I sometimes bring either 8x42 or 10x42 binoculars. Do you have any suggestions for a good case to carry them in?
  9. W

    Question about binoculars case

    I use my binoculars mostly for hiking. However, the included neck strap doesn't fit inside the binocular case, which makes it dangle uncomfortably while I hike. Do you experience this issue? If so, how do you manage it? Thanks.
  10. W

    Passport Warranty - what are the rules?

    I bought mine in February of this year and called them to confirm if my binoculars had a warranty. I called their numbers and did not need to wait for a long time. The customer service representative was very helpful; she assisted me in checking my binoculars' serial number, recommended that I...
  11. W

    Questions about Conquest HD 8x42 binoculars replacement longer eye-cups

    Thank you for letting me know that the optics are sealed. I'm glad to hear that :) Maybe Zeiss can design some universal longer eye cups to help customers? I am not an expert, just wondering :unsure:
  12. W

    Questions about Conquest HD 8x42 binoculars replacement longer eye-cups

    Thank you, Paul. I appreciate your advice, and I will definitely enjoy using these binoculars. It's great to know that Zeiss stands behind their products and will take care of any issues if they arise.
  13. W

    Questions about Conquest HD 8x42 binoculars replacement longer eye-cups

    Thanks a lot for your help. Now I know they are supposed to be like that :) I think I will use the original one because I am worried about dust getting into the eyepiece lens.
  14. W

    Questions about Conquest HD 8x42 binoculars replacement longer eye-cups

    I have a pair of Conquest HD 8x42 binoculars. I tried to put the replacement longer eye-cups that Zeiss sent to me on my binoculars, but I cannot completely retract those eye-cups to my binoculars. There are gaps in between. Are they supposed to be like that? I tried to contact their customer...
    • Wilbr
    • Thread
    • conquest hd eye-cups zeiss
    • Replies: 12
    • Forum: Zeiss
  15. W

    Hello

    Thanks everyone :)
  16. W

    Hello

    Thank you so much for the warm welcome! I'm excited to be a part of this forum and looking forward to interacting with such a friendly and helpful group.
  17. W

    Hello

    Hello everybody :)
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